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General





Q01. What if I receive contact lenses that are different from what I have ordered?
Please contact us immediately by using the [inquiry form] with your name, order ID and the lens data which you have received. Then please send us the incorrect boxes as C.O.D. As soon as we receive the boxes, we will confirm your new order and re-send the new products.



Q02. How can I cancel my order?
Unfortunately once you have placed your order, we do not accept cancellations.



Q03. How long will it takes to receive new items, if I return my lenses to change the lens data?
Especially when you exchange toric products, this may take a long time. In most cases, it will require some time as we locate the new lenses and verify that your returned lenses are still in their original packaging and not opened/damaged. Toric lenses take about 4 weeks to replace.



Q04. What if I find a defective lens?
Please remove the lens immediately and contact us by using the[inquiry form]with your name, order ID and the lens data of your defective lens. We will instruct you where and how to send back the defective lenses. Please DO NOT throw your defective lens away. Be sure to include the original boxes (even if opened) when you return defective lenses to us.



Q05. I can not proceed with my order. Is my browser setting correct?