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Shipping & Delivery

Q01. When will my order be delivered? Can I check the status of my order?
Provided the lenses are in stock, we typically deliver within 10 days. However, should your lenses be out of stock, we will inform you by email about the expected delivery date. While arrival of Toric lenses to our facilities might take up to one month, others are typically restocked within a week and will be delivered promptly.

* You can use [Track Your Order] to obtain an estimated arrival date.
* If you ordered Toric lenses, you will not be able to cancel during this restocking phase.

Q02. What if I am away when the order arrives?
If the package is still in the hands of the transporter, you can contact them and you may still be able to receive the package. However, after a certain length of time, your package will be returned to the sender (QUICKLENS). If you find the shipping company has returned your order while you were away, please send us an email and we will re-send your order, but the extra shipping charge will be at your expense.

Q03. Can I specify a specific date for delivery?
We are not able to control the delivery date directly, but you may contact the shipping company and ask them to deliver your order on a certain date. We cannot guarantee that they will be able to accommodate your request.

Q04. Do you offer any special delivery options?
We do not offer special delivery or rush shipments at this time.

Q05. Can I send my order to a location other than New Zealand?
Due to strict controls on medical devices, we are unable to ship to locations outside New Zealand.

Q06. What if the package has been returned to QUICKLENS due to an error in my address?
Please contact us by email. Our costumer service will instruct you about necessary steps to take and we will re-send your package. (Since we are not responsible for address errors on your part re-shipping will be at your expense.)

* If more than one year passes since the date the order was originally shipped, we will not be able to re-send the order or issue a refund.